Refund and Return Policy

Thank you for shopping at PennyDrives. We appreciate your business. Due to the nature of our products (second-hand hard drives), we have established a clear refund and return policy to ensure customer satisfaction.

To be eligible for a return, please ensure the following conditions are met:

• The item must be returned within 14 days of the delivery date.
• The item must be in the same condition that you received it, including all original packaging and accessories.
• You must provide proof of purchase, such as the order number or receipt.
• The item must not have been damaged due to misuse, neglect, or improper handling.

The following items are not eligible for return:

• Items that have been physically damaged after delivery.
• Items that are missing original packaging or accessories.
• Items returned after the 14-day return period.

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Email Address] to request a return authorization. Please provide your order number and a detailed reason for the return.
2. Once your return is authorized, we will provide you with a return shipping label and instructions on how to package and ship the item back to us.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Affix the return shipping label to the package and ship it to the address provided.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed as follows:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow [Number] business days for the refund to appear in your account.
• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

If you receive a defective item, please contact us immediately at [Your Email Address] with details of the product and the defect. We will provide instructions on how to return the item for a full refund or replacement, depending on availability.

All our second-hand hard drives come with a [Number]-day warranty against defects. This warranty does not cover damage caused by misuse, neglect, or improper handling. If you experience any issues with your hard drive within the warranty period, please contact us for assistance.

• If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
• If the return is for any other reason (e.g., you changed your mind), you will be responsible for the return shipping costs.

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

[Your Email Address]

[Your Phone Number (Optional)]

We are committed to providing excellent customer service and ensuring your satisfaction with your purchase.

This policy is effective as of [Date].